Your privacy is more than a legal obligation to EzWin — it is a responsibility we take seriously. This document clearly explains what data we collect, why we collect it, how it is used, and your rights as an EzWin member in controlling your own personal information. We are committed to being fully transparent in every aspect of data management.
Privacy is more than just words on paper. Here are six concrete ways EzWin protects every Malaysian member's information.
All data transmitted between your device and EzWin's servers is protected by 256-bit SSL encryption — the same level of security used by Malaysia's leading financial institutions such as Maybank and CIMB. This means no third party can intercept or read your data while it is in transit.
EzWin never sells, rents or discloses members' personal information to any external party for marketing or commercial purposes without your explicit consent. Your data belongs to you — EzWin is merely its custodian, not its owner.
EzWin member personal data and financial information are stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock monitoring systems. No EzWin employee may access sensitive member data without valid authorisation and a legitimate need within the scope of their role.
EzWin only collects data that is genuinely necessary to operate the platform and comply with legal requirements. We do not collect irrelevant or excessive information. Every piece of data collected has a clear purpose that can be explained to any member who asks.
Every EzWin member has the right to view the personal data we hold about them, request corrections to inaccurate information, and in certain circumstances request its deletion. These requests can be submitted through EzWin customer support and will be processed within 14 business days.
In the event of any security incident affecting member personal data, EzWin is committed to notifying affected members within a reasonable timeframe via email or in-platform notification. We will not conceal security incidents from our members.
This Privacy Policy ("Policy") describes how EzWin ("we", "the Platform" or "EzWin") collects, uses, stores and protects personal information you provide to us when registering, using or accessing the EzWin platform through ezwin.my or any related applications.
EzWin takes data protection seriously and operates in accordance with principles aligned with Malaysia's Personal Data Protection Act 2010 (PDPA). We believe every member deserves to know exactly how their information is handled — which is why this Policy is written in plain, straightforward language rather than confusing legal jargon.
By registering an EzWin account or continuing to use this platform after any updates to this Privacy Policy, you are giving your consent to the practices described in this document. If you do not agree with any part of this Policy, please contact our support team before continuing to use the EzWin platform.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy EzWin, which together form the overall contractual framework between you and the EzWin platform.
EzWin collects your personal data through several different channels. Below is a summary of the types of data collected and where they come from:
| Data Category | Specific Examples | Primary Purpose |
|---|---|---|
| Identity | Full name, IC number, date of birth | Age & identity verification (KYC) |
| Contact | Phone number, email | Account & security communications |
| Financial | E-wallet, bank account, transaction history | Payment processing in MYR |
| Technical | IP, device, browser | Security & fraud detection |
| Usage | Game history, navigation | Platform improvements & user experience |
EzWin uses the personal data collected for the following purposes, all of which are directly related to the operation of the platform and the delivery of services to members:
EzWin does not use your personal data to make automated decisions that significantly affect you — such as withdrawal rejections — without human involvement in the review process. Every material decision regarding your account is reviewed by EzWin's qualified operations team.
EzWin does not sell, rent, or disclose members' personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, EzWin may share certain data with selected third parties in the following circumstances:
EzWin shares necessary data with service providers that help us operate the platform, including:
EzWin may disclose members' personal data to the relevant authorities when legally required to do so under Malaysian law, including court orders, investigations by authorities into illegal financial activity, or situations where disclosure is necessary to protect public safety. In such cases, EzWin will endeavour to notify the affected member unless prohibited by law.
In the event of a merger, acquisition, or sale of EzWin's assets, members' personal data may be transferred as part of that transaction. In such situations, EzWin will ensure that the recipient commits to upholding data protection standards at least equivalent to those set out in this Privacy Policy, and members will be notified in advance before any transfer takes place.
EzWin uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored in your web browser when you visit the EzWin website. The following are the types of cookies we use:
You can manage or delete cookies at any time through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the EzWin platform and your overall user experience. For guidance on managing cookies in popular browsers, please refer to your browser's help documentation.
EzWin continually invests in security infrastructure to ensure members' personal data remains protected against unauthorised access, disclosure, alteration or destruction. Key security measures we have implemented include:
While EzWin takes all reasonable steps to protect your data, no security system is 100% foolproof. You also play an important role in keeping your account secure — use a strong password, never share your login details, and log out when using a shared device.
EzWin retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal requirements. The following are general guidelines on data retention periods:
| Data Type | Retention Period | Justification |
|---|---|---|
| Active account information | For the duration of the active account | Required for service operations |
| Financial transaction records | 7 years after transaction | Malaysian financial regulatory requirements |
| KYC Documents | 5 years after account closure | AMLA compliance & regulatory requirements |
| Support communication logs | 3 years | Complaint reference & dispute resolution |
| Technical data & access logs | 12 months | Security & fraud detection |
| Marketing data (with consent) | Until you withdraw your consent | Explicit member consent |
When data is no longer needed, EzWin will securely delete or permanently anonymise it using methods that ensure it cannot be recovered or re-linked to your identity. Account and data deletion requests can be submitted to the EzWin support team, subject to any minimum retention requirements mandated by law.
As an EzWin member, you have the following rights regarding the personal data we hold about you. EzWin is committed to respecting and facilitating the exercise of these rights:
You have the right to request and receive a copy of the personal data EzWin holds about you. Such requests will be processed within 14 business days.
If any data we hold about you is inaccurate or out of date, you have the right to request a correction. You can also update much of your profile information directly through your EzWin account settings.
In certain circumstances, you may request the deletion of your personal data. This right is subject to minimum retention requirements mandated by Malaysian law.
You have the right to object to the processing of your personal data for specific purposes, such as direct marketing. Upon receiving your objection, EzWin will stop using your data for that purpose.
You have the right to receive the personal data you have provided to EzWin in a structured, machine-readable format, for transfer to another service provider of your choice.
In certain situations — such as when you dispute the accuracy of your data or object to its processing — you may request that EzWin restrict the processing of your data while the matter is being resolved.
To exercise any of the rights above, please contact the EzWin customer support team via live chat or email at support@ezwin.my. We will verify your identity before processing any personal data request to ensure your privacy rights are not misused by unauthorised parties.
The EzWin platform is strictly for adults aged 18 and above. EzWin does not knowingly collect, store, or process the personal data of individuals under the age of 18 under any circumstances.
EzWin's registration process requires strict age and identity verification through our KYC procedure. If EzWin discovers that personal data belonging to an individual under the age of 18 has been collected — whether through false information provided during registration or by any other means — EzWin will immediately take the following steps:
If you believe that someone under the age of 18 has registered for or is using an EzWin account, please contact us immediately at support@ezwin.my so we can take appropriate action promptly.
The EzWin platform may contain links to third-party websites, including those of game providers or relevant regulatory bodies. EzWin's Privacy Policy does not apply to those third-party websites, and EzWin is not responsible for the privacy practices or content of such external sites.
When you click a link that takes you away from the EzWin platform, you are entering a domain outside of EzWin's control. We encourage you to read and understand the privacy policy of every website you visit, especially before providing any personal information to them. EzWin cannot guarantee or be held responsible for the data practices of external websites.
EzWin reserves the right to amend or update this Privacy Policy at any time in response to changes in relevant Malaysian legislation, changes in platform operational practices, or improvements to our data protection measures. The most recent update date will always be displayed at the top of this document.
For material amendments — that is, changes that significantly affect how your personal data is used — EzWin will endeavour to notify members via in-platform notifications or email to the address registered on your account at least 14 days before the changes take effect.
Continued use of the EzWin platform after any Privacy Policy update takes effect will be considered your acceptance of the updated version of the Policy. We recommend checking this page periodically to stay informed of how EzWin manages your personal data.
Every update to the EzWin Privacy Policy is made with the intention of strengthening member data protection, not reducing it. If you have any concerns about changes that have been made, please contact us before continuing to use the platform.
If you have any questions, concerns, or requests regarding this Privacy Policy or how EzWin manages your personal data, our team is ready to assist you through the following channels:
When contacting us regarding a privacy matter, please clearly state that your enquiry relates to personal data or the Privacy Policy so it can be directed to the responsible officer more promptly. All privacy-related enquiries will be handled in strict confidence and within a reasonable timeframe.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy EzWin. Together, these three documents form the complete policy framework governing the relationship between EzWin and every member in Malaysia.