Terms & Conditions EzWin – A Complete Platform Usage Guide for Malaysian Members

1. Introduction & Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and EzWin ("Platform", "we" or "EzWin") governing your use of the website, mobile application and all services provided under the ezwin.my domain.

By completing the registration process, making a deposit, or using any part of the EzWin platform, you confirm that you have read, understood, and agreed to be bound by all Terms set out in this document, together with the Privacy Policy and Responsible Gaming Policy, which form an integral part of these Terms.

If you do not agree with any part of these Terms, you are not permitted to use the EzWin platform. EzWin reserves the right to amend these Terms at any time, and changes will take effect immediately upon being published on this website. It is your responsibility to review these Terms periodically.

2. Membership Eligibility

To register and use the EzWin platform, you must meet all of the following eligibility criteria without exception:

• Must be at least 18 years of age at the time of registration. EzWin does not permit anyone under the age of 18 to register for, use, or access this platform under any circumstances.
• Is an individual acting on their own behalf — not as a representative of a company, agent, or third party in any capacity.
• Have full legal capacity to enter into a legally binding agreement under the laws of your jurisdiction of residence.
• Not appearing on any prohibited or restricted individuals list maintained by any relevant regulatory body.
• Not suffering from any gambling disorder recognised by a relevant medical professional, or currently enrolled in a gambling-related treatment programme.
• Use this platform solely for personal entertainment purposes and not for any professional or commercial purpose without prior written consent from EzWin.

EzWin reserves the right to request identity verification at any time to confirm your membership eligibility. Documents that may be requested include a copy of your Malaysian identity card (MyKad), a bank statement, or any other document EzWin deems necessary to verify your identity and eligibility. Failure to provide the requested documents within the stipulated timeframe may result in temporary account suspension until verification is complete.

3. Registration & Account Management

3.1 Single Account Policy

Each individual is permitted to own and operate only one EzWin account. Holding more than one account — whether under your own name or using a different identity — constitutes a serious breach of these Terms. EzWin employs sophisticated detection systems to identify duplicate accounts based on multiple indicators, including IP address, device used, payment information and personal details.

If EzWin detects the existence of duplicate accounts, all accounts involved may be suspended immediately. Any balances held in those accounts may be forfeited depending on EzWin's assessment of the intent and scale of the violation. If you have accidentally created a second account, please contact our customer support to resolve the matter before making any transactions.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your EzWin account password and login details. EzWin strongly recommends that you:

• Use a strong password that combines uppercase letters, lowercase letters, numbers and symbols, with a minimum length of 8 characters.
• Never share your EzWin account password with anyone, including immediate family members.
• Log out of your EzWin account when using a shared or public device.
• Immediately notify EzWin customer support if you suspect your account has been accessed without your authorisation.

EzWin will not be held liable for any losses arising from unauthorised access to your account resulting from your negligence in safeguarding your login credentials.

3.3 Accurate Account Information

You must ensure that all information provided during registration and throughout your use of your EzWin account is accurate, complete, and up to date. This includes your full name, phone number, email address, and payment details. Inaccurate or misleading information may result in delays in withdrawal processing or account suspension until verification can be completed.

4. Deposit & Withdrawal

4.1 Accepted Payment Methods

EzWin accepts the following payment methods, all of which are local Malaysian options:

All transactions on EzWin are conducted in Malaysian Ringgit (MYR). EzWin does not accept any foreign currency and no currency conversion will be performed. Payment methods not listed above are not accepted, and any attempt to use an unauthorised method may result in transaction rejection and account review.

4.2 Deposit Limits

4.3 Withdrawal Requirements

To make a withdrawal from your EzWin account, you must meet the following requirements:

• Your account must have completed full identity verification (KYC) before your first withdrawal can be processed.
• Withdrawals may only be made to the same payment method used for the deposit, or to a Malaysian bank account held in the same name as the EzWin account holder.
• Any bonus credited to your account must meet the minimum wagering requirements before the relevant amount can be withdrawn.
• EzWin reserves the right to request additional verification documents before processing withdrawals that exceed certain limits or that appear unusual based on the account's transaction history.
• Failure to complete identity verification will result in withdrawal being placed on hold until verification is successfully completed.

5. Bonus & Promotions

EzWin offers its members a variety of bonuses and promotions from time to time. All bonuses are subject to wagering requirements and the specific terms stated in each promotional offer. The general conditions applicable to all EzWin bonuses are as follows:

• Each bonus may only be claimed once per member unless stated otherwise in the specific promotional terms.
• Bonuses cannot be directly converted to cash until the minimum wagering requirements have been met in full.
• Wagering requirements are calculated based on the bonus amount received, not the deposit amount. For example, a RM100 bonus with a 10x wagering requirement means you must place bets totalling RM1,000 before the bonus can be withdrawn.
• Bonuses have a set validity period. Any unused bonus or unfulfilled wagering requirement within that period will automatically expire and be forfeited.
• EzWin reserves the right to void any bonus obtained through means that violate promotional terms, including the use of multiple accounts or bet coordination between players.
• Bets placed using bonus funds may be subject to a maximum bet limit per hand or per round that differs from the standard limit.

5.1 New Member Welcome Bonus

New EzWin members who make their first deposit are eligible for a welcome bonus offer. The amount and terms of the welcome bonus may vary from time to time based on active promotions. Please check the EzWin promotions page for the latest information on current bonus offers before making your first deposit.

5.2 VIP Rewards Programme

EzWin has a tiered VIP membership programme that rewards active players on the platform. VIP members enjoy benefits such as higher weekly cashback, increased withdrawal limits, faster withdrawal processing times, and access to exclusive tables. Full terms of the VIP programme are available on the EzWin VIP Rewards page.

6. General Game Rules

Use of the EzWin gaming platform is subject to the following general rules, which apply across all game categories including Live Casino, slots, poker, and table games:

• EzWin reserves the right to void or declare invalid any game, round or bet that occurs as a result of a technical error, software malfunction or any exceptional circumstance that prevents a game outcome from being determined legitimately.
• In the event of a disconnection during an active game session, the EzWin system will attempt to resume the session from the last recorded point. EzWin is not liable for any losses incurred as a result of internet connectivity issues on the member's end.
• Game results recorded by the EzWin system are final. No appeals regarding game outcomes will be considered except in cases involving a demonstrable technical error.
• The use of automated software (bots), scripts, or any tools that enable gameplay without direct player involvement is strictly prohibited and may result in immediate account termination.
• Coordinating actions with other players at the same table (collusion) in poker or any multiplayer game is a serious violation that may result in permanent account termination and forfeiture of funds.

For Live Casino games specifically, all outcomes announced by the dealer are final. Should a dispute arise over a round's result, the video recording of that session will be referenced and the outcome recorded by the system will serve as conclusive evidence.

7. Sports Betting

EzWin's Sports Betting section covers a wide range of international and local sports including badminton, cricket, EPL football, the Malaysia Super League, and more. The specific terms for Sports Betting are as follows:

• All confirmed bets are final and cannot be cancelled once accepted by the EzWin system, except in cases where a match is cancelled entirely.
• EzWin reserves the right to void or adjust odds in the event of a technical error in the odds display, or where the odds offered are clearly inconsistent with the actual market due to a system error.
• If a sports match is postponed and does not resume within 24 hours of the scheduled time, all bets placed on that match will be fully refunded to the member's account.
• Live Betting (in-play wagering) is subject to additional rules. EzWin reserves the right to temporarily suspend Live Betting markets during periods of match uncertainty, and no bets will be accepted during such periods.
• Combination or parlay bets involving more than one match will be declared void if any single match on that slip is cancelled, and the relevant leg will be calculated at odds of 1.00 (push) in the overall slip settlement.

8. Account Suspension & Termination

EzWin reserves the right to temporarily suspend or permanently terminate a member's account under the following circumstances:

• Violation of any part of these Terms & Conditions, including holding more than one account, providing false information during registration, or attempting to defraud the platform.
• Evidence or confirmation that an account is being used by an individual under the age of 18.
• Fraudulent activity includes but is not limited to the use of stolen credit cards or e-wallets, unauthorised chargebacks, or attempts to exploit system bugs.
• A member's own request for account closure or self-exclusion through EzWin's responsible gaming programme.
• Account inactivity for more than 12 consecutive months with no login activity or transactions.
• Instructions from a regulatory body or competent authority.

When an account is closed for reasons unrelated to fraud, any legitimate remaining balance will be returned to the member via their original payment method once the required identity verification process is complete. For accounts closed due to fraud, EzWin reserves the right to forfeit all funds in the account and is under no obligation to explain that decision to any party.

9. Privacy & Data Protection

EzWin collects, stores, and processes members' personal data in accordance with our Privacy Policy, which forms part of these Terms. Below is a summary of EzWin's data protection commitments:

• All personal data is protected with 256-bit SSL encryption during transmission and storage on our secure servers.
• EzWin does not sell, lend, or disclose members' personal data to third parties for marketing purposes without the member's explicit prior consent.
• Data collected is used solely for platform operational purposes, including identity verification, payment processing, customer support, and compliance with applicable legal requirements.
• Members have the right to request access to their personal data held by EzWin, as well as the right to request correction of any inaccurate data.

For more information on how EzWin manages your personal data, please refer to our Privacy Policy in full.

10. Responsible Gaming

EzWin takes responsible gaming seriously. We believe every member deserves to enjoy online entertainment in a healthy way, without it affecting their financial or mental well-being. EzWin provides a range of tools that members can use to manage their playing habits:

• Deposit Limit: You can set daily, weekly or monthly deposit limits in your account settings. These limits take effect immediately and cannot be increased again within 24 hours of the change.
• Time Tracker: The EzWin platform displays the current session duration during play and sends reminders after every hour of continuous gameplay.
• Self-Exclusion: Members who feel they need a break can use the temporary self-exclusion feature to block their own access to the EzWin platform for a chosen period.
• Professional Support: If you or someone you care about is struggling with a gambling problem, EzWin encourages you to seek professional help immediately. Support is available through our 24/7 customer support.

For more information about EzWin's responsible gaming programme, please visit the Responsible Gaming page.

11. Limitation of Liability

To the extent permitted by applicable law, EzWin shall not be liable for any indirect, incidental, special, punitive or consequential losses arising from or in connection with the use of this platform, including but not limited to:

• Financial losses incurred during gameplay, which form part of the normal risk of the betting activities you choose to participate in.
• Service disruptions caused by factors beyond EzWin's control, including internet outages, third-party infrastructure issues, or force majeure events.
• Losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Any inaccuracies in information or third-party content displayed on the EzWin platform.

In all circumstances, EzWin's maximum liability to any member in connection with claims arising from the use of the platform shall not exceed the total net deposits made by that member in the 30 days preceding the claim.

12. Amendments to Terms

EzWin reserves the right to amend, update or replace any part of these Terms & Conditions at any time without prior notice. However, we will endeavour to inform members of material changes via in-platform notifications or by email to the address registered on your account.

The date of the most recent update to these Terms will always be displayed at the top of this document. Continued use of the EzWin platform after any amendments take effect will be considered your acceptance of the revised Terms. If you do not agree with the changes made, you should stop using the EzWin platform and close your account.

13. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions or any aspect of the EzWin platform's operations, please reach out to our team through the following channels:

• Live Chat: Available 24/7 directly within the EzWin platform. This is the fastest way to get a response — our average response time is under 3 minutes.
• Email: support@ezwin.my — for enquiries requiring written clarification or document attachments. We will respond within 24 hours.

EzWin's customer support team operates in both Bahasa Melayu and English, 24 hours a day, 7 days a week, including all Malaysian public holidays. We are committed to resolving every enquiry fairly, accurately, and within a reasonable timeframe.